Terms & Conditions


These terms and conditions will apply to all transactions placed online or by telephone with M & C RETAIL LTD. Please read carefully before placing any order.Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept orders by any of the following methods. Online transaction via secure server or by telephone.  All credit / debit card transactions are subject to validation checks and are authorised by the card issuer.  We accept MasterCard, Visa, Delta, Switch, Maestro and Solo . If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder. 

Debit card users are not subject to the surcharge.


Goods will be despatched on the day following receipt of order not including weekends i.e. orders received on a Friday will not be despatched until the following Monday.

Products, Prices, Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and include VAT.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort had been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Cushionflex footwear until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to:

M & C Retail LTD

t/a Cushionflex

Unit 16e, Nortonthorpe Mills,


Huddersfield, HD8 9LA

We will endeavour to reply within five working days of receipt.

Privacy Policy

We will collect and store any personal data that you may volounteer whilst using our services. e.g. placing an order, joining our e-mail newsletter or entering any prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this any time. either by writing or emailing us. 

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data

Personal information is processed in accordance with local law and is not sold to third parties.


The contents of this site and other publications from Cushionflex. are owned or licensed to M & C RETAIL LTD. or are used with permission by the owner. Reproduction strictly by permission only.

Phone 01484 860810

Monday to Friday 8am – 5pm Excluding Bank Holidays